![]() ![]() Penelitian dilakukan dengan mengumpulkan data melalui teknik dokumentasi dan penelusuran data secara online, serta dengan penggunaan teknik analisis isi. Metode penelitian yang digunakan dalam penelitian ini yaitu metode penelitian kepustakaan (library research). Selain itu, apa saja hambatan yang ada dalam penerapan e-government dalam masa pandemi ini. Tujuan dari penelitian ini sendiri adalah untuk mengetahui inovasi dari pelayanan publik yang berbasis digital (e-government) di era pandemi covid-19 dalam mengatasi keterbatasan layanan publik yang bertatap muka langsung agar menghindari penyebaran Covid-19. Here digital literacy campaign, feedback mechanism, applicant support desk, and digital service desk are recommended. Thee immigration services offer advantages to users like online application, online payment, time-saving, and costs, but challenges like digital literacy, inaccuracy of information, feedback, and network problems impact the system's smooth operation. Following the transforming government process, immigration service delivery has been improved by implementing the e immigration system. ![]() Also, the time for applicants to receive passports and travel documents has decreased from more than seven days in the old manual system to three days on average in the new e immigration system. Primary and secondary data show that e-immigration portals can be accessed using personal computers, smartphones, and internet cafes. ![]() Using a mixed method, data were collected from secondary and primary sources through document review, portal analysis, interviews, and questionnaires. This paper explores the e-immigration portal, its advantages, and its challenges. In contrast, this refers to the fact that, despite the existence of e-immigration services, there has been inadequate research to examine the e-immigration system in Tanzania. This paper explores how digital transformation has improved the delivery of immigration services. ![]()
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